Specifications include, but are not limited to: 1. The Contractor shall obtain and use a unique and new Federal Employer Identification Number (FEIN) for the sole purpose of acting as the Agency’s Statewide fiscal employer/agent (F/EA) for individuals on the PASSPORT program who elect the common law employer option and use this FEIN for the vendor F/EA functions. 2. The Contractor shall maintain all applicable permits, registrations, licenses, and insurance. 3. The Contractor shall maintain an F/EA policies and procedures manual specific to ODA and ODM and current with Federal, State, and Local rules and regulations. The manual must delineate all tasks related to this Project and identify those tasks that a reporting agent will perform. The manual must include what monitoring will occur between the selected vendor and the reporting agent. The Contractor will notify the Agencies of any State or Federal law or tax changes that impact the programs. 4. The Contractor shall manage a live Statewide toll-free telephone number to answer questions or discuss problems with PASSPORT program individuals or PASSPORT program providers and Ohio Home Care waiver 180-day service providers. Normal working hours shall be from 7:00 a.m. to 6:00 p.m. Eastern Standard Time, Monday through Friday, with only State holidays observed. A voice message system must be used during nonworking hours. 5. The Contractor shall use technology in communicating with individuals, providers, and the State agencies. At a minimum, the Contractor shall maintain a fax line twenty-four (24) hours a day and have a secure internet/email communication.