The Ohio Department of Aging (ODA) is seeking quotes for an out of the box Comprehensive Long-Term Care Ombudsman Program Management System to support Ohio’s Long-Term Care Ombudsman program that advocates for people receiving home care, assisted living, and nursing home care. ODA invites qualified vendors to provide quotes for a proven out-of-box software solution capable of addressing various program needs, including case management, request management, inquiries and information requests, issue and complaint management, provider database management, communication management, tracking of user status, qualifications, and certifications, conflict of interest screening, activity calendar, and training. The secure and confidential system should support information on facility visits, complaints received and investigated, advocacy, information and assistance provided, and community education.
