Specifications include, but are not limited to: A. DELIVERY. The Offeror must demonstrate how it will provide inside and desktop delivery, no later than two (2) days after receipt of order, of items to all end users statewide. The Contractor must notify the end user of the expected delivery date if the delivery date will exceed the two-day delivery window. B. DISTRIBUTION NETWORK. The Offeror must illustrate how it will provide goods statewide to all State agencies, State institutions of higher education, and properly registered members of the Cooperative Purchasing Program of the Department of Administrative Services. Offeror must describe the process flow from order entry and routing, pulling of stock, back-ordered processing, packaging, loading, and delivery. C. DELIVERY ACCURACY. The Contractor must provide a fill-rate percentage, at a minimum, at or above ninety-seven percent (97%). Fill-rate percentage is the total number of items delivered timely and accurately divided by the total number of items order. If the Contractor falls below this percentage for two (2) consecutive quarters or three (3) quarters cumulatively, the Contractor will be responsible to provide an action plan detailing specific steps to be taken to avoid further inaccuracies. D. DELIVERY ACCURACY REPORT. A delivery accuracy report including the fill-rate percentage for the quarter must be submitted by the Contractor by calendar quarter (e.g. January-March, April-June, July-September, and OctoberDecember). Quarterly reports must be submitted no later than thirty (30) days after the end of each quarter. The report shall be forwarded to the Office of Procurement Services, 4200 Surface Road, Columbus, OH 43228. Attn: Nicole Marisa. E. MARKET BASKET ITEMS AND OTHER OFFICE SUPPLIES & RELATED ITEMS. The Market Basket includes products that are frequently needed and purchased by agencies and represent approximately $1.8 million annually in office supply purchases. The Contractor must provide the two-hundred thirty-two (232) items on the Market Basket Cost Summary Form and a variety of other office supplies and related items. By completing the Market Basket Cost Summary form, Offeror is indicating that they can provide all of the Market Basket items. The Market Basket Cost Summary form includes specific brand items that the State uses. Offeror may substitute different brands that are an equivalent item to the brand listed. The Contractor must also provide a wide-variety of other office supplies and related items that are necessary to maintain an office setting. The Offeror shall describe their offerings of office supplies and other office related items in addition to the items listed in the Market Basket. F. ONLINE SHOPPING TOOL. The Offeror must provide and describe how it will provide an online ordering solution that includes an online shopping tool. The online shopping tool must have the following capabilities: 1. Process and securely store purchasing cards (P-cards) 2. Process Purchase Orders created through the State’s financial system (OAKS) 3. Process Electronic Data Interchange (EDI) payments 4. Be compliant with Payment Card Industry Data Security Standard (PCI DSS) 5. Allow agencies to create and maintain secure user accounts with username and password for view-only use or purchasing use 6. Include available products only; restricted items must not be available for ordering 7. Include the following information for available products: a. Item description b. Product category c. Item picture d. Item SKU number e. Item manufacturer number f. UPC number g. Manufacturer name h. Unit of measure i. Current contract price 8. Include a search function, including the ability to sort the search by, at a minimum, the following: a. Top-rated