Specifications include, but are not limited to: • The new loan servicing application must be on the Salesforce Platform, it can not include any 3 rd party systems that use an API connection. • Client financial information must be secured and ensure confidentiality • Keystroke logging of any changes made in the system by User ID o Changes need to be recorded in a searchable format • Ability to generate data to fulfill requests that may be planned or come as ad hoc/lastminute/unstructured requests • Insurance (Policy number, expiration date) information needs to be maintained for each record • System generated letters and notices that can be emailed to borrower contact from the system. Examples: audit confirmations; invoices; various notices to clients; new loan letter with payment set-up, payoff letter, final payoff notifications to borrower, notice of revised payment schedules, delinquency letters, notice of items coming due (financial statements, current insurance certificates, employment reports), , etc.; Ability to transmit IRS 1098 forms; Tickler system to notify when letter/notices are to be sent; Accurate/authenticated contact mailing list resident in system; Ability to address correspondence to multiple contacts; Full record of contact information