Specifications include, but are not limited to:. Required Service Management functionality. The proposed solution should be capable of logging calls for Incidents and Requests. Provides ITIL compliant Incident management, Provides ITIL compliant Request Management including the ability to support access requests (Access Management). Supports self-service requests through email and web portal. Provides Service Catalog functionality. Provides multi-level management approval for requests and changes. Provide time tracking for staff. Provide charge back or show back for requests fulfillment. Allows the user interface and record fields to be modified by the administrators. Provides workflows for multi-user approvals or complex task coordination. Provides and ITIL compliant Change Management. Provides built in Knowledge management system. Provides ITIL com