Specifications include, but are not limited to: The Vendor selected will provide hardware, software and configuration support for the following environments: ➢ Cisco Hyperflex ➢ SIP Gateways (Cubes) ➢ Emergency Responder ➢ 911 Gateways ➢ WebEx/Cisco Cloud Calling ➢ Cisco Call Manager version 12.5 (Publisher & Subscribers) ➢ Cisco Unity Connect version 12.5 ➢ Cisco IPCCX Premium 12.5 or most current ➢ Current versions of VMWare Services: Support of Voice, including Call Center Environment consisting of 6 voice clusters ➢ Cisco Call Center scripting, including call routing design and support ➢ Gateway configurations ➢ Dial Peers support ➢ PSTN support ➢ Hyperflex support ➢ Data Dip / Scrape for call centers ➢ 911 Operations Integrations (Careworks, Vesta, etc) ➢ Generate and maintain technical documentation relating to project and work activities ➢ Requires the ability to integrate scripts with data dipping into outside data sources ➢ Ability to work with users and advise efficient solutions to business processes with Cisco/AWS CCX capabilities in design phases
