A. All work must be performed during regular business hours, strictly adhering to all local codes regarding use of machinery during weekdays during the hours of 7:00 am and 7:00 pm. Cleveland, Ohio Noise Ordinance 605.10 Unnecessary Noise B. Snow frequency and document notations: Snow shoveling or blowing services 1. The snow services maintenance program provides services of complete snow services every 3 inches of snow not to exceed pass March 31st 2025 a. Contractors may choose to complete tasks as early as 7 am to 7 pm and as many reasonable number of job tasks in a day, week, or bi-weekly period, as long the clients are serviced within 24-48 hrs after 3+ inch snow fall occurrence on their Pathway, sidewalk, or service ramps b. Maintenance includes snow path shoveling and/or blowing with any additional salt or de-icer mix for the affected areas. For these purposes a snow path is defined as a minimum of 3 foot wide or as large as may be allowed in a space that does not exceed 3 feet that runs from the primary door of the residence to the street. The intention of this path is to provide access from the home to the street for safety purposes. 2. Contractor crew workers will walk the property side walk , driveway before beginning any work so as to inspect for any factors which may damage to contractor equipment. In the event there is an obstacle preventing service to the property the contractor will take the appropriate precautions or steps to alleviate the obstacles. a. The contractor may knock on the resident’s door in the attempt to discuss the obstacle. b. In the event the obstacle cannot be removed or cleared – the contractor will notate his/her paperwork accordingly to reflect what work (if any) has been completed followed by the date – i.e. “unable to make path for X reason” c. Contractor shall submit records of completed work on a weekly basis, no later than Monday 12:00pm. d. If contractor can’t complete all or part of a property then a notification will be left with the senior – either verbal or in writing. 3. In the event a client’s home has already been serviced to prior to the contractor arriving, the contractor is obligated to mark the client on the list as Already serviced along with the date and arrival time (i.e. “AS 5/24” 9:00 AM). a. The contractor will not receive compensation for any/all clients marked as “Already Serviced”. 4. Contractors are expected to use his/her best judgment when servicing our client’s residence to complete the service that may be icy or wet due to the weather condition that should be when deicing / salt should be used C. Pictures and Incomplete work sheets: 1. Photos are required before and after serving each client in order to ensure the work is recorded and to protect the client, the contractor, and The City of Cleveland. Photos are required to be submitted with records on a weekly basis. 2. Pictures are to be taken digitally showing each address, the front, back, sides of the client’s home and land plot as needed with before and after pictures 3. Pictures may be used as evidence of damage to a client’s property or a neighboring property. It is recommended the pictures taken include time/date stamps if available and are to be sent to The Chore Services Manager via e-mail with the work crew’s completed weekly work logs. 4. Pictures must be taken of all existing damages to the property prior to starting the work as part of the record keeping process. 5. Pictures must be taken of each client property including occurrences where no work is performed.
