CMHA’s expectations and priorities as they apply to the best quality of management and service to our customers include: • Exceptional customer service to the residents is essential. • CMHA is a public agency and is accountable to governing boards. We strive to employ the best practices in the real estate industry, serving the needs of the clients, while at the same time controlling costs without sacrificing quality. • CMHA holds its assets over a long time period and seeks to achieve long-term relationships with property management firms. • Each property operates as an individual entity, and therefore must generate sufficient income to support all cash requirements within that property. Achievement of budgeted returns to CMHA is the expectation. • Whether public housing, tax credit, HOME, bond-financed, or via other regulatory agreement all properties must consistently and continuously be in compliance with program and lender requirements. These requirements must be understood and enforced by Property Managers. • Strong marketing, leasing programs, and tenant retention programs are critical.
