Great Parks of Hamilton County is requesting Letters of Interest submittals from qualified Software-as-a-Service (SaaS) vendors to provide multi-module software with the features and functions that are needed to efficiently operate Great Parks' many services, activities, reservations, and sales. Great Parks is seeking a more comprehensive software solution and data repository to improve the customer experience, drive operational efficiency, and improve data collection. Great Parks of Hamilton County is requesting Letters of Interest submittals from qualified Software-as-a-Service (SaaS) vendors to provide multi-module software with the features and functions that are needed to efficiently operate Great Parks' many services, activities, reservations, and sales. Great Parks is seeking a more comprehensive software solution and data repository to improve the customer experience, drive operational efficiency, and improve data collection. Great Parks of Hamilton County is requesting Letters of Interest submittals from qualified Software-as-a-Service (SaaS) vendors to provide multi-module software with the features and functions that are needed to efficiently operate Great Parks' many services, activities, reservations, and sales. Great Parks is seeking a more comprehensive software solution and data repository to improve the customer experience, drive operational efficiency, and improve data collection. Premium Level Hosting and SLAs • Leading data centers that provide secure and sustainable services. • Redundant servers and communications devices at Eastern and Western data centers. • Data center that are operational on a 24/7/365 basis. • Cloud applications and web servers monitored and managed by vendor, including all hardware and operating system maintenance. • Daily live backups and nightly off-premises backups on a rolling 7-day basis. • Secure Sockets Layer (SSL) certificate provided by vendor. • 24/7 support for server infrastructure. • Software-as-a-Service (SaaS) is available for a flat monthly or annual fee with no "per transaction" fees. • Responsive customer Service Level Agreements (SLAs). Please indicate SLAs in response. Features, Functionality, and Capabilities of Parks and Recreation Software; Activity Registrations • Track all program enrollments • Manage rosters, wait lists, and waivers • Track class attendance and billing • Instructor payment processing • Custom brochure export Facility Reservations • Manage all our facility schedules • Track overlapping facilities • Grid-based visual booking tool • Check availability of facilities • Integrated with activity, league, and trainer Pass/Account/Membership Management • Create custom ID cards or use key fobs • Track attendance and demographics • Track guest and daily entry fees • Capture and display member photos • Automated renewal emails/notifications Point-of-Sale (POS)/Inventory/Tickets/Gift Cards • Touchscreen-based inventory sales • Complete POS with inventory control • Manage tickets, gift cards, and service items • UPC barcode integration • Full range of certified POS hardware Equipment & Site Rentals • Equipment/gear rental management • Check-in and check-out processing • Campsite, marina, and shelter rentals • Graphical display option League Scheduling • Manage league play, teams, and players • Record scores and track standings • Manage single and double-elimination tournaments • Roster draft options for team creation
