All correspondence must be made through the Vendor Portal. Specifications include, but are not limited to: Obtain a full Managed Print Solution with an HP partner that contains, but is not limited to, maintenance and consumable services that are based on a cost per copy pricing platform. Managed Print Services (MPS) - Includes toner and ink cartridges, maintenance kits, parts, and repairs. o Equipment Supported: Must support entire enterprise consisting of our Central Office and 12 districts along with all supported sites. HP A4/A3 Equipment Fleet Environment Provide Support Rates based on Cost Per Page per Model Type (Mono/Color) Provide OEM Consumable Supplies and Parts ODOT Currently Utilizes HP JetAdvantage Security Manager for applying and managing security templates associated with the current print fleet (Day to Day Operations, Not in Scope for CPP) ODOT Currently Utilizes HP Access Control as an end user Secure Pull Printing Application (Day to Day Operations, Not in Scope for CPP) o Support of Program (Vendor interface with ODOT): Provide single point of contact responsible for the delivery of the Services, Customer relationship, Customer satisfaction, and manage escalated issues and corrective actions until resolution Jointly develop with Customer a documented plan (“Delivery Plan”) designed to promote delivery consistency and track topics for scheduled strategic reviews Summarize HP standard fleet tracking and utilization reports for discussion during scheduled strategic reviews Provide a statistical analysis of fleet performance during scheduled strategic reviews Track and report service level commitment performance in an HP-defined format. Assist with coordinating and managing Change Orders, fleet management analysis (fleet utilization), and recommendations for optimization. Conduct Monthly District Manager Reviews Conduct Strategic Business Reviews Twice a year Monthly Review of Fleet Health (Total Fleet/Non-Reporting Devices/End of Service Life Equipment/Optimization Recommendations) o Break Fix Service Level: Provide Helpdesk phone support triage to maximize first time fix Provide HP Certified Break-Fix Technicians Provide only HP OEM Parts for Repair Define Location Specific Response Times for break-fix dispatch (depending on support area) • 4 Hour Response • Next Business Day Response • Greater than Next Business Day Response
