Specifications include, but are not limited to: Managed Print Services (MPS) - Includes toner and ink cartridges, maintenance kits, parts, and repairs.; o Equipment Supported: Must support entire enterprise consisting of our Central Office and 12 districts along with all supported sites.; HP A4/A3 Equipment Fleet Environment; Provide Support Rates based on Cost Per Page per Model Type (Mono/Color); Provide OEM Consumable Supplies and Parts; ODOT Currently Utilizes HP JetAdvantage Security Manager for applying and managing security templates associated with the current print fleet (Day to Day Operations, Not in Scope for CPP); ODOT Currently Utilizes HP Access Control as an end user Secure Pull Printing Application (Day to Day Operations, Not in Scope for CPP); o Support of Program (Vendor interface with ODOT): Provide single point of contact responsible for the delivery of the Services, Customer relationship, Customer satisfaction, and manage escalated issues and corrective actions until resolution; Jointly develop with Customer a documented plan (“Delivery Plan”) designed to promote delivery consistency and track topics for scheduled strategic reviews; Summarize HP standard fleet tracking and utilization reports for discussion during scheduled strategic reviews; Provide a statistical analysis of fleet performance during scheduled strategic reviews; Track and report service level commitment performance in an HP-defined format.; Assist with coordinating and managing Change Orders, fleet management analysis (fleet utilization), and recommendations for optimization.; Conduct Monthly District Manager Reviews; Conduct Strategic Business Reviews Twice a year; Monthly Review of Fleet Health (Total Fleet/Non-Reporting Devices/End of Service Life Equipment/Optimization Recommendations); o Break Fix Service Level: Provide Helpdesk phone support triage to maximize first time fix; Provide HP Certified Break-Fix Technicians; Provide only HP OEM Parts for Repair; Define Location Specific Response Times for break-fix dispatch (depending on support area): • 4 Hour Response; • Next Business Day Response; • Greater than Next Business Day Response; o Essential Support Level (ES): Toner Only - Includes toner and ink cartridges drop shipped to Customer’s dock.: Provide only HP OEM Consumable Supplies; Provide dropship, automated toner and/or ink replenishment process to minimize ODOT printer downtime due to lack of supplies on hand; Provide Toner and Ink Cartridge Disposal Process
