• Help desk and user support for at least 80+ users (remote and on-site) • Mobile device management (phones, tablets) and integration • Serve as the primary liaison among installers, vendors, and end users for the deployment, administration, and maintenance of GPS tracking systems on City vehicles and assets, as well as physical security systems such as door access control, surveillance cameras, and related infrastructure. Responsibilities also extend to coordination with the City’s internet and phone service providers. The selected vendor shall provide management, configuration, and technical support for all City desk phones, including both current analog systems and any existing or future VoIP (Voice over Internet Protocol) implementations. This includes troubleshooting connectivity or performance issues, coordinating with the City’s phone service providers as needed, ensuring integration with network infrastructure, and assisting in planning or implementing system upgrades or replacements. • Network monitoring and administration • Server and workstation maintenance • System upgrades and patching • Cloud services and Microsoft 365 administration • Software deployment, licensing, and vendor coordination for both general business and specialized public safety applications • Backup, recovery, and disaster planning • Cybersecurity threat detection and prevention • LEADS-compliant systems support • Coordination with third-party vendors (software, telecom, hardware providers) • Support and recommendations for future IT planning and budgeting • Onboarding and offboarding of users • Maintenance of IT documentation and inventory • Management and support for all connected peripheral devices and systems
