Specifications include, but are not limited to: Administration: Create a learner experiences that encourages user participation, offers easy account set up, self-serve reporting, intuitive/logical navigation to access course content and general information quickly. This is critical to reduce any resistance to e-learning and will support change management initiatives.; Learner profile/portal must be easily accessible to the end-user and administrator. The learner must be able to access their profile when they sign in, the information must be easy to read and contain information unique to the learner.; Ability to organize employees into learning groups based upon their job title, tasks, and department/division assignment and is able to link training options to individual performance evaluations.; Fosters communication and peer-to-peer interaction among learners, managers and leaders to greater exchange of ideas and information.; Offers features such as online chats, discussion forums, user groups, built-in messenger, journals, wikis and blogs.; Documentation, Tracking and Reporting: Analyzes learning patterns by offering a degree of predictive analytics that provides scorecards, dashboards, and program evaluation reports used to compare benchmarks/goals, assess program effectiveness, and demonstrate the impact of learning on business or HR goals.; Create customer reports, ad-hoc and standard system reports that will develop key metric reports to share with leaders and key stake holders.; Ability to generate reports including but not limited to Activity Reports, Course-wise Status Reports, Course Completion Reports, Participation Reports, Evaluation Reports, User Details Reports, Course Accessing Time Log Reports, Activity Reports, and Quiz/Assessment Reports.; Offers a Learner, Manager, and Administrator Dashboard that tracks training progress, completion rates, required prerequisite and continuing education courses, and certificates and certifications.; Content and Content Delivery: Content catalog must consist of topics that reflect the work produced by our workforce and demonstrates an alignment with the City’s goals and business objectives. Course topics must include, but not limited to, Business Skills, Compliance, Cybersecurity, Technology (i.e. Microsoft office applications), Certifications, Industry Specific, Leadership and Management, General Professional Development, DE&I, and Workplace Safety. Provide a complete list of your course catalog.; Content must be searchable in a variety of ways. Content Catalog should identify new, popular and featured content as applicable.; Blended learning is a critical learning modality. The LMS solution must be able to manage all aspects of training programs that go into blended learning.; Provides content delivery that allows for both off-the-shelf content and custom-built content.; Publishing/Uploading Content. Upload SCORM and AICC customer content without vendor assistance. Upload to a staging area before content goes live.; Integration, Data Migration: Product must be able to integrate with other Human Capital Management (HCM) systems such as HRIS, performance management, payroll and Applicant Tracking Systems (ATS); including data migration.; Platform/Connectivity: Deliver training and learning resources from one centralized platform that offers a cloudbased solution.; Accessibility across devices. Learners must be able to access courses and information on different devices and operating systems: PCs (Windows, iOS, Chrome book), tablets, Smartphones.; ITS Requirements: Must be Cloud based, 100% deployable across multiple domains and scalable to our increasing requirements.; Technical Support - State-side call center available 0700hrs to 2100hrs.; Upgrades and Patches: Must be transparent to the End User; Performed by the company, to include all applicable testing; at no additional cost to the City.; Security - Must have two factor authentication.; Data - all data is the property of the City of Cleveland; all data will be extracted and provided to the City of Cleveland upon the completion of this contract.; Disaster Recovery - Provide a description of your disaster recovery plan in writing; must have recovery time of no more than four (4) hours; must have recovery point of zero (0) lost data; DRI certified personnel on you staff.; Maintenance – vendor must provide a proactive continuous maintenance schedule on the LMS application; provide a description of your system maintenance schedule; including details involving down time and notifications.
