This is a Sources Sought notice and not a request for quotes. This request is solely for the purpose of conducting market research to enhance VHA s understanding of the market s offered products, services and capabilities. The Government will not pay any costs for responses submitted in response to this Sources Sought. The Cincinnati VAMC requires that all endoscopic equipment be maintained in accordance with the original equipment manufacturer (OEM) specifications. This equipment will be covered under a service agreement. The NAICS Code for this acquisition is 811210, size standard of $34 Million. The product service code is J065. The contracting office is contemplating award of a Firm-Fixed-Price contract for this service. This Sources Sought notice provides an opportunity for respondents to submit their notice of ability, and their available services in response to the requirement described below. Vendors are being invited to submit information relative to their potential of fulfilling the requirement below, in the form of a capability response that addresses the specific requirement identified in this Sources Sought. Pursuant to FAR Part 10, Market Research, the purpose of this notice is to determine if sources capable of satisfying the agency's requirements exists and to determine the commercial practices of company's engaged in providing the needed service. Pursuant to FAR Part 6 and FAR Part 19, competition and set-aside decisions may be based on the results of this market research. This notice in no way obligates the Government to any further action. GENERAL REQUIREMENTS Contractors that can provide and meet the requirement are requested to send: 1. Company Name 2. SAM.gov UEI number 3. Business size under NAICS 811210 4. If you believe another NAICS code is more suitable for these services, please include the code. 5. If the service(s) are available on an FSS contract or not and the FSS contract number if it is available on contract. 6. Notification if they are an SBA Dynamic Small Business Search registered VOSB/SDVOSB or not. Contractors must be registered and certified in Dynamic Small Business Search to be considered VOSB/SDVOSB. 7. Is there any reason you would not be interested in responding to a solicitation? 8. Please provide a short narrative on the technical capability and interest in providing the requested services. 9. Any questions, comments, or concerns, that may otherwise assist us. 10. Does your company have the ability to perform this contract while complying with the Limitations on Subcontracting rules per FAR 52.219-14, 13 CFR 125.6 and VAAR 852.219-75. If so, please briefly explain how your firm will accomplish this, include any potential teaming arrangements or subcontractors. To Note: The CO shall conduct periodic checks with the vendor to ensure that Limitations on Subcontracting compliance is maintained during the period of performance if this requirement is set-aside for any small business entities. In accordance with 13 CFR § 125.6(g), Whoever violates the requirements set forth in paragraph (a) of this section shall be subject to the penalties prescribed in 15 U.S.C. 645(d), except that the fine shall be treated as the greater of $500,000 or the dollar amount spent, in excess of permitted levels, by the entity on subcontractors. A party's failure to comply with the spirit and intent of a subcontract with a similarly situated entity may be considered a basis for debarment on the grounds, including but not limited to, that the parties have violated the terms of a government contract or subcontract pursuant to far 9.406-2(b)(1)(i) (48 CFR 9.406-2(b)(1)(i) 11. Can your company comply with VAAR 852.212-71(c)? VAAR 852.212-71 GRAY MARKET AND COUNTERFEIT ITEMS (FEB 2023) (c) Vendor shall be an OEM, authorized dealer, authorized distributor, or authorized reseller for the proposed equipment/system, verified by an authorization letter or other documents from the OEM. All software licensing, warranty and service associated with the equipment/system shall be in accordance with the OEM terms and conditions. RESPONSE COMMITMENT Response: All responses should be directed to Michael.Groneman@va.gov Submittals furnished will not be returned to the sender. No debriefs will be conducted. Eligibility in participating in a future acquisition does not depend upon a response to this notice. Proprietary information is neither requested nor desired. If such information is submitted, it must clearly be marked "proprietary" on every sheet containing such information, and the proprietary information must be segregated to the maximum extent practicable from other portions of the response (e.g., use an attachment or exhibit). Timeline: This request will close on stated date within the Government Point of Entry (GPE). Performance Work Statement 1. Contract Title: Olympus America, Inc. Full-Service Scope Repair Agreement 2. Background: The Cincinnati VA Medical Center uses a variety of scopes to diagnose and treat both acute and chronic medical conditions. A repair agreement is being requested and needed to ensure that all scopes are fully functioning to meet patient clinical demands. 3. Scope: The contractor shall provide all necessary labor, management, supervision, technical skills, quality control, materials, tools, transportation, software, and equipment necessary for the preventative and corrective maintenance of the following endoscopes and devices at the Cincinnati VA Medical Center: Summary of Equipment Quantity Product Category 11 Bronch Video 31 Camera Heads 1 CYF/HYF Fiber 32 CYF/HYF Video 4 EBUS 2 Electronics I 8 ENF Fiber 28 ENF Video 4 EUS 1 Generator 32 GI Video 1 Laser II 1 LF/MAF Video 6 Semi Rigid 98 Telescopes 2 TJF 8 URO Video Line Items of Equipment  Model Serial Number Product Category 1 ENF-GP2 7205757 ENF Fiber 2 ENF-GP2 7205765 ENF Fiber 3 ENF-GP2 7205769 ENF Fiber 4 ENF-GP2 7205770 ENF Fiber 5 ENF-GP2 7205771 ENF Fiber 6 ENF-GP2 7205772 ENF Fiber 7 ENF-GP2 7205781 ENF Fiber 8 ENF-GP2 7205782 ENF Fiber 9 ENF-V3 7242600 ENF Video 10 ENF-V3 7242601 ENF Video 11 ENF-V3 7242626 ENF Video 12 ENF-V3 7242630 ENF Video 13 ENF-VH 7234165 ENF Video 14 ENF-VH 7234173 ENF Video 15 ENF-VH 7234174 ENF Video 16 ENF-VH 7234279 ENF Video 17 ENF-VH 7234295 ENF Video 18 ENF-VH 7234297 ENF Video 19 ENF-VH 7234298 ENF Video 20 ENF-VH 7234300 ENF Video 21 ENF-VH 7234302 ENF Video 22 ENF-VH 7234305 ENF Video 23 ENF-VH 7234306 ENF Video 24 ENF-VH 7234307 ENF Video 25 ENF-VH 7234308 ENF Video 26 ENF-VH 7234309 ENF Video 27 ENF-VH 7234310 ENF Video 28 ENF-VH 7234311 ENF Video 29 ENF-VH 7234312 ENF Video 30 ENF-VH 7234325 ENF Video 31 ENF-VH 7234326 ENF Video 32 ENF-VH 7234328 ENF Video 33 ENF-VH 7234329 ENF Video 34 ENF-VH 7234331 ENF Video 35 ENF-VH 7234332 ENF Video 36 ENF-VH 7234333 ENF Video 37 WA4KS400 801503 Telescopes 38 WA4KS400 801505 Telescopes 39 WA4KS400 801506 Telescopes 40 WA4KS400 802801 Telescopes 41 WA4KS400 801508 Telescopes 42 WA4KS400 801510 Telescopes 43 WA4KS400 801511 Telescopes 44 WA4KS400 802939 Telescopes 45 WA4KS400 801519 Telescopes 46 WA4KS430 800098 Telescopes 47 WA4KS430 800779 Telescopes 48 WA4KS430 800837 Telescopes 49 WA4KS430 800929 Telescopes 50 WA4KS430 800932 Telescopes 51 WA4KS430 800937 Telescopes 52 WA4KS430 801011 Telescopes 53 WA4KS430 801012 Telescopes 54 WA4KS430 801014 Telescopes 55 WA4KS445 800214 Telescopes 56 WA4KS445 800307 Telescopes 57 WA4KS445 800308 Telescopes 58 WA96100A 800526 Telescopes 59 WA96100A 800529 Telescopes 60 BF-1TH190 2428965 Bronch Video 61 CH-S200-XZ-EA 7224496 Camera Heads 62 CH-S200-XZ-EA 7224499 Camera Heads 63 CH-S200-XZ-EA 7224500 Camera Heads 64 CH-S200-XZ-EA 7324540 Camera Heads 65 CH-S200-XZ-EA 7324543 Camera Heads 66 CH-S200-XZ-EA 7324544 Camera Heads 67 CH-S200-XZ-EA 7324546 Camera Heads 68 CH-S200-XZ-EA 7324549 Camera Heads 69 CH-S200-XZ-EA 7324561 Camera Heads 70 CH-S200-XZ-EA 7324573 Camera Heads 71 MAF-TM2 2101275 LF/MAF Video 72 WA4KL100 802236 Telescopes 73 WA4KL100 802251 Telescopes 74 WA4KL100 802287 Telescopes 75 WA4KL100 802303 Telescopes 76 WA4KL100 802547 Telescopes 77 WA4KL100 802579 Telescopes 78 WA4KL100 802589 Telescopes 79 WA4KL100 802593 Telescopes 80 WA4KL100 802597 Telescopes 81 WA4KL100 802603 Telescopes 82 WA4KL130 804559 Telescopes 83 WA4KL130 805188 Telescopes 84 WA4KL130 806544 Telescopes 85 WA4KL130 806545 Telescopes 86 WA4KL130 806547 Telescopes 87 WA4KL130 806548 Telescopes 88 WA4KL130 806550 Telescopes 89 WA4KL130 806551 Telescopes 90 WA4KL130 806552 Telescopes 91 WA4KL130 806568 Telescopes 92 WA4KL500 803563 Telescopes 93 WA4KL500 803564 Telescopes 94 WA4KL500 803566 Telescopes 95 WA4KL500 803568 Telescopes 96 WA4KL500 803570 Telescopes 97 WA4KL500 803637 Telescopes 98 WA4KL500 803648 Telescopes 99 WA4KL500 803716 Telescopes 100 WA4KL500 803718 Telescopes 101 WA4KL500 803720 Telescopes 102 WA4KL530 804790 Telescopes 103 WA4KL530 804794 Telescopes 104 WA4KL530 804798 Telescopes 105 WA4KL530 804799 Telescopes 106 WA4KL530 804800 Telescopes 107 WA4KL530 804809 Telescopes 108 WA4KL530 804854 Telescopes 109 WA4KL530 804858 Telescopes 110 WA4KL530 804987 Telescopes 111 WA4KL530 805033 Telescopes 112 A22002A 668507 Telescopes 113 A22002A 668509 Telescopes 114 A22002A 668526 Telescopes 115 A22003A 303895 Telescopes 116 A22003A 304095 Telescopes 117 A22003A 670945 Telescopes 118 A22003A 671388 Telescopes 119 A22003A 671955 Telescopes 120 ALT-PRO 7240918 Electronics I 121 ALT-PRO 7240919 Electronics I 122 CH-S200-XZ-EB 7222387 Camera Heads 123 CH-S200-XZ-EB 7222388 Camera Heads 124 CH-S200-XZ-EB 7222389 Camera Heads 125 CH-S200-XZ-EB 7222391 Camera Heads 126 CH-S200-XZ-EB 7222428 Camera Heads 127 CH-S200-XZ-EB 7222430 Camera Heads 128 CH-S200-XZ-EB 7222432 Camera Heads 129 CH-S200-XZ-EB 7222434 Camera Heads 130 CH-S200-XZ-EB 7222436 Camera Heads 131 CH-S200-XZ-EB 7222438 Camera Heads 132 CYF-5 2254818 CYF/HYF Fiber 133 CYF-V2 2244639 CYF/HYF Video 134 CYF-V2 2445947 CYF/HYF Video 135 CYF-V2 2445954 CYF/HYF Video 136 CYF-V2 2445958 CYF/HYF Video 137 CYF-V2 2445961 CYF/HYF Video 138 CYF-V2 2446008 CYF/HYF Video 139 CYF-V2 2446070 CYF/HYF Video 140 CYF-V2 2446071 CYF/HYF Video 141 CYF-V2 2446073 CYF/HYF Video 142 CYF-V2 2657200 CYF/HYF Video 143 CYF-VH 2929197 CYF/HYF Video 144 CYF-VH 2929199 CYF/HYF Video 145 CYF-VH 2929213 CYF/HYF Video 146 CYF-VH 2929214 CYF/HYF Video 147 CYF-VH 2929216 CYF/HYF Video 148 CYF-VH 2929218 CYF/HYF Video 149 CYF-VH 2929221 CYF/HYF Video 150 CYF-VH 2929222 CYF/HYF Video 151 CYF-VH 2929223 CYF/HYF Video 152 CYF-VH 2929224 CYF/HYF Video 153 CYF-VH 2929225 CYF/HYF Video 154 CYF-VH 2929235 CYF/HYF Video 155 CYF-VH 2929236 CYF/HYF Video 156 CYF-VH 2929239 CYF/HYF Video 157 CYF-VH 2929272 CYF/HYF Video 158 CYF-VH 2929285 CYF/HYF Video 159 CYF-VH 2929288 CYF/HYF Video 160 CYF-VH 2929295 CYF/HYF Video 161 CYF-VH 2929297 CYF/HYF Video 162 CYF-VH 2929326 CYF/HYF Video 163 TFL-PLS MDUF190104 Laser II 164 URF-V3R 2301315 URO Video 165 URF-V3R 2301328 URO Video 166 URF-V3R 2301331 URO Video 167 URF-V3R 2301332 URO Video 168 URF-V3R 2301333 URO Video 169 URF-V3R 2301334 URO Video 170 URF-V3R 2301335 URO Video 171 URF-V3R 2301336 URO Video 172 WA02943A 200142 Semi Rigid 173 WA02943A 200233 Semi Rigid 174 WA02944A 627681 Semi Rigid 175 WA02944A 627774 Semi Rigid 176 WA20021A 800462 Telescopes 177 WA20021A 800938 Telescopes 178 WA20021A 810165 Telescopes 179 WA20023A 800250 Telescopes 180 WA20023A 802551 Telescopes 181 WA2T430A 813147 Telescopes 182 WA2T430A 813160 Telescopes 183 WA2T430A 813632 Telescopes 184 WA2T430A 813635 Telescopes 185 WA2T430A 818691 Telescopes 186 WA2T430A 818698 Telescopes 187 WA2T430A 819819 Telescopes 188 WA2T430A 819822 Telescopes 189 WA2T430A 819823 Telescopes 190 WA2T430A 809609 Telescopes 191 WA2T430A 819826 Telescopes 192 WA2T430A 832124 Telescopes 193 WA2T470A 807705 Telescopes 194 WA2T470A 802758 Telescopes 195 WA2T470A 807710 Telescopes 196 WA2T470A 807711 Telescopes 197 WA2T470A 807712 Telescopes 198 WA2T470A 810495 Telescopes 199 WA2T470A 807996 Telescopes 200 WA2T470A 807999 Telescopes 201 WA2UR13A 800169 Semi Rigid 202 WA2UR13A 800171 Semi Rigid 203 WA33036A 543976 Telescopes 204 WA33036A 685950 Telescopes 205 WB91051W B006116 Generator 206 BF-1TH190 2025988 Bronch Video 207 BF-1TH190 2026026 Bronch Video 208 BF-1TH190 2026028 Bronch Video 209 BF-1TH190 2723609 Bronch Video 210 BF-1TH190 2723668 Bronch Video 211 BF-H190 2026021 Bronch Video 212 BF-H190 2026030 Bronch Video 213 BF-P190 2013494 Bronch Video 214 BF-P190 2711783 Bronch Video 215 BF-UC190F 7313156 EBUS 216 BF-XP190 2711063 Bronch Video 217 CF-HQ1100DL 2403081 GI Video 218 CF-HQ1100DL 2403084 GI Video 219 CF-HQ1100DL 2403085 GI Video 220 CF-HQ1100DL 2403086 GI Video 221 CF-HQ1100DL 2403087 GI Video 222 CF-HQ1100DL 2403088 GI Video 223 CF-HQ1100DL 2403089 GI Video 224 CF-HQ1100DL 2403091 GI Video 225 CF-HQ1100DL 2403094 GI Video 226 CF-HQ1100DL 2403095 GI Video 227 CF-HQ1100DL 2403100 GI Video 228 CF-HQ1100DL 2403111 GI Video 229 GF-UCT180 7923415 EUS 230 GF-UCT180 7923428 EUS 231 GF-UE160-AL5 7821735 EUS 232 GIF-1100 2405015 GI Video 233 GIF-1100 2405031 GI Video 234 GIF-1100 2405035 GI Video 235 GIF-1100 2405036 GI Video 236 GIF-1100 2405038 GI Video 237 GIF-1100 2405041 GI Video 238 GIF-1100 2405044 GI Video 239 GIF-1100 2405046 GI Video 240 GIF-1100 2405047 GI Video 241 GIF-1100 2405144 GI Video 242 GIF-1TH190 2942676 GI Video 243 GIF-XP190N 2436683 GI Video 244 PCF-H190TL 2410711 GI Video 245 PCF-HQ190L 2411027 GI Video 246 PCF-HQ190L 2411028 GI Video 247 PCF-HQ190L 2411031 GI Video 248 PCF-HQ190L 2411036 GI Video 249 PCF-HQ190L 2411039 GI Video 250 PCF-HQ190L 2411044 GI Video 251 PCF-PH190L 2941401 GI Video 252 BF-UC190F 7413909 EBUS 253 BF-UC190F 7413971 EBUS 254 BF-UC190F 7413973 EBUS 255 CH-S190-XZ-E 7231176 Camera Heads 256 CH-S190-XZ-E 7231180 Camera Heads 257 CH-S200-XZ-EB 7222194 Camera Heads 258 CH-S200-XZ-EB 7222253 Camera Heads 259 CH-S200-XZ-EB 7222254 Camera Heads 260 CH-S200-XZ-EB 7222259 Camera Heads 261 CH-S200-XZ-EB 7222288 Camera Heads 262 CH-S200-XZ-EB 7222290 Camera Heads 263 CH-S200-XZ-EB 7222309 Camera Heads 264 CH-S200-XZ-EB 7222312 Camera Heads 265 CH-S200-XZ-EB 7222313 Camera Heads 266 CYF-V2 2446074 CYF/HYF Video 267 GF-UE160-AL5 7433197 EUS 268 CYF-V2 2720978 CYF/HYF Video 269 TJF-Q190V 2229171 TJF 270 TJF-Q190V 2229161 TJF Types of repairs include but are not limited to: Scope failing leak test in SPS (Sterile Processing Service) Scope failing in reprocessing Scope has leak in biopsy channel Scope being smashed during use or during the sterilization process. 4. Specific Tasks: Biomedical Engineering requires services for over 270 Olympus scopes, including parts and labor, 24 hours per day, for a full year with the option for the VA to exercise additional option years. The above stated scopes are used to provide direct patient care in surgical spaces across the Cincinnati VAMC. Description Of Services: The contractor shall provide all necessary labor, management, supervision, technical skills, quality control, materials, tools, transportation, software, and equipment necessary to repair or exchange, or perform preventative maintenance as required by the OEM, for the above stated scope. This scope must be repaired with the use of OEM or reconditioned, refurbished and/or serviceable parts, tools, and materials. Contractor must have direct access to OEM parts or ability to replace scope with equipment of equal value. Supplies and consumables used during normal use or during the service or repair process, including, without limitation, reprocessing chemicals, lamps, cables, thermal head printers, filters, and connectors. Software upgrades, new features, or major enhancements as required by OEM Testing or certification of leakage current, unless otherwise specified in writing. Except for pre-effective date repairs, any Equipment which has been disassembled, repaired, tampered with, changed, or modified by persons other than Olympus own authorized service personnel unless such service or repair by others is made with the written consent of Olympus. Defects or damage to the Equipment resulting from Customer s misuse, abuse, negligence, non-performance of scheduled operator and maintenance items, failing to comply with the Instructions for Use (IFU), or acts of God and other natural or man-made disasters. Equipment which does not contain a validly placed and recorded Olympus serial number; or Partial service or repair requests. Provide Customer with unrestricted access to technical support twenty-four (24) hours a day, seven (7) days per week. Contact the Olympus Technical Assistance Center ( TAC ) at 1-800-848-9024, Option 1 (Monday through Friday between 7am and 8pm ET) or 1-877-624-7267 (Weekends and Monday through Friday between 8pm and 7am ET). Provide a telephone response to technical inquiries for repairs within four hours At no additional charge, provide Customer next-day, pre-paid shipping labels to send Equipment to Olympus for repair and to return repaired Equipment to Customer via next day freight. Provide all parts and labor necessary to complete the service to Olympus then-current service specifications. Olympus may use reconditioned, refurbished, and/or serviceable used parts that satisfy Olympus regulatory and quality standards Provide access to the Olympus online service portal (www.olympusamerica.com/serviceportal) to enable the management of various aspects of the service. Provide Customer s employees with access to Olympus University educational courses. A complete listing of courses offered can be found at www.olympusuniversity.com. Unless otherwise noted in the course description, course fees are included as part of this Agreement. 5. Deliverables: Full repair coverage with no cap for all contracted equipment, including accidental damage coverage at no extra charge. Next day shipping in both directions included at no extra charge 24/7 technical support: Weekdays 7:00 a.m. - 8:00 p.m. ET at (800) 848-9024 or all other times at (877) 624-7267 Online repair tracking and history at https://MyOlympusService.com Periodic and on-demand training and support provided by Olympus Endoscopy Support Specialists Full access to preventative maintenance and educational courses offered through Olympus Continuum Prioritized access to loaner equipment (available upon request and subject to availability) at no extra charge for covered items Service Contracts administrative support: Weekdays 8:30 a.m. - 5:30 p.m. ET by phone at (800) 401-1075, by fax at (484) 896-7135 or by email at Service.Contracts@Olympus.com Exceptions: Supplies and consumables used during normal use or during the service or repair process, including, without limitation, reprocessing chemicals, lamps, cables, thermal head printers, filters, and connectors. Software products. Testing or certification of leakage current, unless otherwise specified in writing. Except for pre-effective date repairs, any Equipment which has been disassembled, repaired, tampered with, changed, or modified by persons other than Olympus own authorized service personnel unless such service or repair by others is made with the written consent of Olympus. Defects or damage to the Equipment resulting from Customer s misuse, abuse, negligence, non-performance of scheduled operator and maintenance items, failing to comply with the Instructions for Use (IFU), or acts of God and other natural or man-made disasters. Equipment which does not contain a validly placed and recorded Olympus serial number; or Partial service or repair requests 6. Deliverables Schedule: One year, Firm Fixed Price (FFP) contract. 7. Performance Monitoring: The contractor shall use commercially reasonable efforts to provide service as quickly as possible and on a priority basis for emergencies. The contractor shall ensure prompt communication with the Contracting Officer s Representative or designee. The Contractor shall be required to report to Biomedical Engineering to check in. This check in is mandatory. When the service is completed, the technician shall document services rendered on a legible Service Report(s). The technician shall be required to check out with Biomedical Engineering and submit the Service report(s). Service report shall describe the work that was completed and list parts that were replaced. Records acceptable for audit or any regulatory purposes shall be maintained by the contractor for four years and made available to the government upon request. 8. Security Requirements: All contractor employees who require access to Department of Veteran s Affairs computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security. Vendor shall not require access to any computer systems or patient sensitive information. The contractor shall abide by all stated and implied Cincinnati VA Medical Center policies. 9. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI): GFE is not involved with this service agreement. 10. Other Pertinent Information or Special Considerations: Identification of possible follow-on work. Possible follow-on work includes possible contact with the vendor for troubleshooting and service agreement inquiries. Identification of Potential Conflicts of Interest (COI). There are no known Conflicts of Interest at this time. Identification of Non-Disclosure Requirements. The vendor shall not have access to any VA patient sensitive information or proprietary information. 11. Risk Control: Clinical team shall communicate with assigned BESS (Biomedical Engineering Support Specialist) all identified issues with the servicing of scopes involved with this contract to ensure that contractor provides high quality and efficient service with patient safety being the priority and is able to fulfill its obligations under this agreement. 12. Place of Performance: Shipped to: Olympus Repair Center, San Jose, California. 3200 Vine Street, Cincinnati OH 45220 PERFORMANCE REQUIREMENTS SUMMARY Performance Objectives Performance Standard Acceptable Quality Level (AQL) Method of Monitoring 1) Customer Support Provide Customer with unrestricted access to technical support twenty-four (24) hours a day, seven (7) days per week. Contact the Olympus Technical Assistance Center ( TAC ) at 1-800-848-9024, Option 1 (Monday through Friday between 7am and 8pm ET) or 1-877-624-7267 (Weekends and Monday through Friday between 8pm and 7am ET). 100% Compliance The COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 2) Shipping Services At no additional charge, provide Customer next-day, pre-paid shipping labels to send Equipment to Olympus for repair and to return repaired Equipment to Customer via next day freight. 100% Compliance The COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 3) Parts Availability Provide all parts and labor necessary to complete the service to Olympus then-current service specifications. Olympus may use reconditioned, refurbished, and/or serviceable used parts that satisfy Olympus regulatory and quality standards. 95% Compliance **Due to possible back order of available parts. The COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 4) Response Time Provide a telephone response to technical inquiries for repairs within four hours 98% On-Time The COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 5) Online Service Portal Availability Provide access to the Olympus online service portal (www.olympusamerica.com/serviceportal) to enable the management of various aspects of the service. 95% Compliance The COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 6) Invoicing Accuracy, Timeliness and Billing Errors The contractor shall submit invoices in a timely manner for work performed on a monthly basis in the arrears not later than 4 weeks after performance in accordance with the PRICE/COST SCHEDULE, the PWS and the overall terms and conditions established in the contract. 98% Compliance The COR, and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 7) Service Reporting and Progress Meetings The contractor shall provide service order reports, performance reports, and progress meetings as requested by the government as specified in accordance with the terms and conditions established in the contract. 95% On-Time The COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard. 8) Loaner scope availability Prioritized access to loaner equipment (available upon request and subject to availability) at no extra charge for covered items 70% Compliance **Due to availability of loaner scopes in vendor inventory The COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.
