Specifications include, but are not limited to: Our operational requirements include both internal (staff) and customer (resident) considerations. Internal operational requirements include simultaneous and efficient access for up to forty customer-facing employees, as well as the ability to easily view and measure attendance and financial results of our many programs, leagues, point of sales, passes, and facilities. Additionally, it is important that staff be able to easily access and print documentation related to individual accounts as well as aggregate data (reports, rosters, invoices, etc.). External operational requirements include robust self-service activities (examples include facility searches, full or partial payment of goods and services across accounts, profile updates), multiple access opportunities such as a mobile app or mobile web version with responsive design, and single sign-on. Our technical requirements include available APIs, accessible data, customer vs. vendor configuration settings, certificate backed security compliance, and SLAs that support up-time and prompt customer service.
