The purchase of Hardware and Software Support Maintenance for Dell Connectrix DS6610B Switches for the Office of Information Services: Line 10 Dell Connectrix DS6610B Switch Quantity: 1 Coverage Date: 1 year from Date of confirmed PO Coverage Type is: ProSupport Technical support availability and response: 24/7, Immediate Covered products: Hardware and Software Onsite response: 4 hour ProSupport AIOps Platforms: Yes Dell Security Advisories: Yes Proactive issue detection with automated case creation: Yes Predictive hardware anomaly detection: Yes Access to software updates: Yes Cybersecurity Assessment through APEX AIOps Infrastructure Observability: Yes Incident Manager for Severity 1 events: Yes All parts must be Dell Certified Serial # 7R4Y153 Alternative Asset SN: BRCEZL1948R0F5 Line 20 Dell Connectrix DS6610B Switch Quantity: 1 Coverage Date: 1 year from Date of confirmed PO Coverage Type is: ProSupport Technical support availability and response: 24/7, Immediate Covered products: Hardware and Software Onsite response: 4 hour ProSupport AIOps Platforms: Yes Dell Security Advisories: Yes Proactive issue detection with automated case creation: Yes Predictive hardware anomaly detection: Yes Access to software updates: Yes Cybersecurity Assessment through APEX AIOps Infrastructure Observability: Yes Incident Manager for Severity 1 events: Yes All parts must be Dell Certified Serial # JQ4Y153 Alternative Asset SN: BRCEZL1948R0EY The hardware maintenance cost is to include all costs associated with the onsite service/labor, travel expenses, parts and software upgrades for the term of the contract. The maintenance and service is to be completed by a certified technician for the units according to the manufactures suggested maintenance for the optimum quality and performance of the equipment. A confirmation call to the customer shall be made within 30 minutes of the initial request. Technician shall be on-site if necessary, within 4 hours of the initial request. All shipping and handling shall be included in total bid amount.
