The County is looking for a solution that offers a variety of functions, including: • Service Requests / Ticketing o Solution for users to put in service requests. o These requests can be of various nature. For example: ▪ Request for a door repair (Facilities) ▪ Request for user access to a system (IT) ▪ Request for user badge/door access (Facilities) ▪ Request for new computer (IT) • Asset Management o Solution for users to keep track of various asset types o These assets can be of various nature. For example: ▪ Computers ▪ HVAC Unit ▪ Furniture ▪ Consumable products (paper towels, cleaning supplies, etc.) ▪ Software & Licenses • Policy Management o Solution for users to set up policies, track updates, track attestations (e.g. who has received, read, and understands policies or who attests that we are following a policy)...
