OPERS is seeking proposals to replace an existing on premises telephone solution that provides services to campus and contact center users. OPERS contact center uses automated callback, announcements and advanced call routing. The solution should be multi-channel, allowing for Voice, Fax, Chat and text. It should provide call reporting, QA for call recordings, screen recording, custom announcements, call transcription, AI for QA, AI for call transcription, support for analog stations, physical IP phone, softphones, call detail recording, voicemail, and PSTN services for local, long distance, international, and 800 numbers. Response should include a scope of work and time/materials option for professional services.
