All correspondence must be made through the Vendor Portal. Specifications include, but are not limited to: The Contractor must provide the following products and services to the State through the life of the Contract: 1. Work management (e.g. project management); 2. Cloud-hosted ERP system, including the software tools to meet the OPI ERP common supportive and technical requirements as identified in this RFP and supplements; 3. Appropriate web-enabled access by user type to the proposed ERP system, to meet the common supportive and technical functionality as identified in this RFP and supplements; 4. Requirements affirmation, configuration, design, and customization services (i.e., integration with OAKS) as proposed to meet the OPI ERP requirements identified in this RFP and supplements; 5. Historical data conversion, transmittal data import and validation services for existing OPI ERP data into the proposed OPI ERP system; 6. Database administration and structure services; 7. OPI program reporting and analysis functionality through a suite of standard reports, ad hoc reporting, search/inquiry functionality, or other proposed software tools; 8. User training and documentation to include: differences training, database support and administration, job role specific training, any other training necessary in the successful implementation and operation of the OPI ERP system. 9. Subject to federal and state laws regarding data confidentiality, provide any and all extracts of the database, including all fields, at the direction of the State; 10. Cooperate with the OPI’s subject matter experts (SMEs), and provide access to data and extracts at the direction of the State; 11. OPI ERP system functionality testing and assistance with user acceptance testing; 12. Operational and administrative support for the OPI ERP system, including backup of State data and business continuity; and 13. Production implementation and on-going production support services for the implemented OPI ERP system, including, at minimum, software maintenance and software upgrades, with ongoing technical support and assistance
