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Telecommunication call accounting software


Location
North Dakota
Publication Date
05/22/2019 07:13 AM EDT
Closing Date
06/14/2019 03:00 PM EDT
Issuing Organization
University of North Dakota
Solicitation Number
Description

Specifications include, but are not limited to: CALL ACCOUNTING SOLUTION Requirements UND seeks a solution with the following required features and functionality: ACCESS • Give telephone counselors access to the reports on the system. o System must be capable of single sign-on o Multi-factor Authentication o When a telephone counselor logs into the system, they must see ONLY their department's reports. • Create and assign authorization codes o System must have the ability to create and assign random six-digit codes. o Communicate with Avaya PBX to activate/deactivate as necessary. SYSTEM/SETUP • Offeror must extract data from current system and import to new system • Must have test and production systems. • Have the ability to search by ORG and have all relevant information presented. • Live query of the call detail record showing all incoming and outgoing calls on the system. o The fields need to be searchable. • Must be able to add/remove/change accounts. • Must have an error log that we can pull and process before billing is run. • Rate/switch IDs for remote locations to differentiate between local/long distance. • Able to track codes, located in the CDR, and bill appropriately. • Able to reassign Feature Code (with location) from one account to another. • Associate an ORG number to each department name. • Training provided on-site included in purchase price. • Software ADA compliance

Source
https://apps.nd.gov/csd/spo/services/bidder/main.htm (opens in a new window)

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