1 User Management The system must provide role-based access control Core 2 Administrator Console The system must allow a central office authorized user to create and manage a calendar for each location/division/agency Core 3 Administrator Console The system must allow a district authorized user to create and manage a calendar for thel district location/division/agency Core 4 Administrator Console The system must allow an authorized user to set the calendar appointment intervals Core 5 Administrator Console The system must allow an authorized user to set the calendar block out dates Core 6 Administrator Console The system must allow an authorized user to set the calendar hours of availability Core 7 Administrator Console The system must allow an authorized user to manage services offered for a specific division/agency area Core 8 Administrator Console The system must allow an authorized user to set an eligibility flag for identified services Essential 9 Administrator Console The system must allow an authorized user to manage staff window assignment Essential 10 Administrator Console The system must allow an authorized user to set and adjust staff availability at a window, such as, working hours, breaks, and time off Essential 11 Administrator Console The system must allow an authorized user to manage the email notification template Core 12 Administrator Console The system must allow an authorized user to manage the SMS notification template Core 13 Administrator Console The system must allow an authorized user to set the check-in availability time Core 14 Queue Console The system must allow an authorized user to set the ticket numbering format Core 15 Queue Console The system must allow an authorized user to manage the queue messages Core 16 Administrator Console The system must provide the ability for staff to add and remove tickets from the virtual queue Essential 17 Administrator Console The system must allow an authorized user to manage the speaker setup Core 18 Administrator Console The system must allow an authorized user to manage the kiosk setup Core 19 Administrator Console The system must allow and authorized user to manage kiosk display content Core 20 Administrator Console The system must allow an authorized user to manage website content for appointment scheduling system Core 21 Administrator Console The system must allow an authorized to define the language profile with supported languages Core 22 Dashboard The system must allow the ability to access aggregated data of performance across the state Core 23 Dashboard The system must allow an authorized user to set tracking metrics/KPIs Core 24 Queue Console The system must allow an authorized user to set the display format of appointments in the queue Core 25 Queue Console The system must display each location's analytics on the dashboard (authorized user) Core 26 Queue Console The system must provide real-time data overview of queue status and performance Core 27 Queue Console The system must display the customers' current queue position Core 28 Queue Console The system must allow staff to login in to the appointment system Core 29 Queue Console The system must capture the user name, date, time and service type for each customer being served Core 30 Queue Console The system must allow staff to select the next number in the queue Core
