Improve self-service reporting with ad-hoc reports through built-in self-service tools. Improve the ability for staff to access the information they need to guide a client along the ND DOCR lifecycle while having enough flexibility to segment sensitive information to comply with laws and regulations. Enable and improve employee experience with the CMS through modern software and improved technology. Improve staff collaboration on client cases throughout the ND DOCR lifecycle through ELITE and DocStars consolidation. Reduce data entry through consumption of data originating outside of ND DOCR. Improve internal business processes through system workflow, client journey mapping, and system automation. Better flexibility to meet changing programs and rehabilitation initiatives through configurable system screens, forms, and processes.