Specifications include, but are not limited to: 1. Provide excellent customer service to the patients of the Durham County EMS System 2. Certify compliance with the Health Insurance Portability and Accountability Act (HIPAA); the Health Information Technology for Economic and Clinical Health (HITECH) Act; the Red Flag Rules promulgated by the Federal Trade Commission pursuant to the Fair and Accurate Credit Transactions Act of 2003, and other applicable state and federal laws and regulations. Execute a HIPAA Business Associate Agreement in a form prescribed by the County. 3. Sufficient support and capacity to assist with credentialing and Medicare / Medicaid revalidation. 4. An internal Compliance Program that meets all Office of Inspector General (OIG) and other associated federal program requirements shall be maintained by the vendor at all times. 5. Dedicated representative to Durham County will be required. 6. Invoicing patients and/or third parties responsible for ambulance services for the amount owed to the County.