1. User Experience & Accessibility • Mobile-first, responsive design for optimal viewing on all devices • ADA compliance with WCAG 2.1 Level AA standards • Intuitive navigation structure for key user groups (prospective students, current students, faculty, staff, community) 2. Content Management • Easy-to-use CMS for non-technical staff with approval workflows • Role-based permissions and version control • Ability to schedule, archive, and update content efficiently 3. Security & Compliance • 99.9% uptime with secure cloud-based hosting • Compliance with North Carolina Data Security & Privacy Regulations • Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), daily backups, and SSL certificates • Disaster recovery and security incident response plan
