SCOPE OF SERVICES Cary is seeking proposals from qualified firms to provide a new and modern customer portal that interacts with our Utility Billing Customer Information System (CIS), Oracle CCS. Salesforce will remain the Town’s Customer Relationship Manager (CRM) and be the comprehensive source for communications a with a customer, including the utility billing communications. 3.1 Goal Cary’s primary goal is to provide a modern Utility Billing Customer Interface, under our Aquastar branding, that provides an exceptional citizen experience to our utility customers in Cary, Morrisville, Wake RTP, and RDU Airport and is flexible and scalable to accommodate future utility services such as a stormwater utility and can be updated annually with new and enhanced offerings and features.
