Specifications include, but are not limited to: A. Monitor Traffic: The primary responsibility of the Vendor is to monitor the traffic in the residence halls during the assigned hours. The Vendor must be alert and focused on the people and activities in and around the lobby area. 1. Unescorted guests, pizza vendors, etc., must not be allowed access to the lobby or building, beyond the front desk location. 2. Students must always be asked for identification whenever entering the building, including residents. 3. Guests who are accompanied by a resident student, must be logged in at the primary desk through the computerized system and an identification card must be scanned to capture the identification of all guests. 4. If activity becomes potentially violent, or hazardous to the well-being of the residents, HRL staff on duty should be contacted for back-up support. The University Police also must be contacted. B. Policy Enforcement: Violations must be confronted and documented for the HRL staff to use in follow-up response. C. Monitor Security Systems: Each building is equipped with an electronic door access system and a central fire alarm system. Vendor staff must be alert to the system alarms and take steps to immediately identify and rectify problems as they occur. D. Service, Information and Referral: Vendor must provide information and service to residents and their guests, which may include: a. Providing campus telephone numbers; b. Providing assistance contacting staff on duty; c. Clarifying campus policies; d. Requesting maintenance or cleaning services; e. Issuing out equipment from the primary desk.
