This RFP is intended to generate a turn-key ticketing solution that integrates all current ticketing technologies and distribution avenues and allows for growth in the future as new technologies emerge. Vendor must confirm the system is a Hosted web-based solution. The system must allow for direct end-user training that will be learnable, for an average user, in a short amount of time and offer intuitive operation for all users. The system must have a reporting package that allows for data mining and manipulation of sales data to explore future programming needs and marketing opportunities with output options in an easy-to-read format. The system shall have an Inclusive Customer Relationship Management (CRM) capability. Please describe any ability to interface bi-directionally in real-time with third party systems, such as Ellucian Banner Ethos and Raisers Edge, to facilitate sales campaigns and contact management while maintaining segregation of data and security. It is desired that the system be able to readily interface with UNCSA Advancement and Strategic Communications offices and their Fundraising, Development and Marketing operations. The system must offer a mobile responsive web interface or app. The vendor must be an established ticketing software business that has been in operation for a minimum of five (5) years prior to the release date of the RFP and must have a minimum of five (5) similar systems installed and operating in a similar size, scope, and capacity environment. The system must meet all UNCSA and State of North Carolina Financial and Electronic Data Processing regulations and audit requirements. The intent of this solicitation is to award an Agency Contract.
