Workload Analysis The will study the current utilization of departmental FTEs, analyze long-term service requirements, and will make supported recommendations to maintain and optimize service levels into the future. Potential areas of opportunity and focus: A. Cataloging Work Requirements • Using existing documentation from the City’s 2025 Compensation and Classification study and other resources to develop a comprehensive list of duties and assessing an FTEs time allocation to ensure a clear overview of their daily workload, including directed time (work driven by service requests/calls), proactive time (self-initiated activity), and administrative tasks for all positions in each division. • Conducting a position inventory that provides insights into the composition of departments (i.e., the types of FTEs that make up a department). B. Assessing Current Staffing & Workload Distribution • Providing an overview of existing staffing levels by pertinent geographic designations (e.g., city council district, police district, zip code, census tract) for each department, functional area, activity, and schedule. This includes field operations and the appropriate management span of control. • Compare current staffing levels with service demands that require overtime, such as emergency weather events and special events within City limits, to better understand the staffing resources needed to respond effectively. • Identifying and reporting current workload metrics (e.g., calls for service, permits processed, inspections completed, casework handled, applications processed, inspections completed), efficiency metrics (e.g., service requests per employee, response time, average time per task/call), as well as effectiveness metrics (e.g., task completion rate, work backlogs). • Evaluating workload models (e.g., ratio-based, time-motion studies, simulation modeling), providing pros and cons for each, that the City can use to manage workload moving forward, including how to allocate personnel based on workload drivers and industry standards. • Summarizing workload trends, providing insights into peak vs. off-peak demand, prioritized business hours, overtime usage, absenteeism, vacancies, and turnover. • Providing insights into the training time required for employees to work independently as required by their roles. • Identifying technological and process improvement opportunities to optimize workloads. 4.2 Geographic Growth Analysis To ensure that the City is well prepared for future service demands and departments are appropriately staffed, the contractor must ensure accurate growth projections. The contractor must use existing data provided by the City to estimate population growth, forecast future patterns of built development, and assess the impact both have on staffing needs. Potential areas of opportunity and focus: A. Reviewing existing data, reports, etc. • Collecting previously completed studies and evaluation that will help to project growth impacts on selected service areas. This includes the City of Raleigh Strategic Plan and Business Plans, as relevant; Comprehensive Plan and Appropriate Area Plans; Past Staffing Studies and Planning Studies; Planned facility investments and expansions; 5-year CIP; and 10-year financial model. • Reviewing and assessing existing planning documents as well as any forthcoming or in-development growth projections - such as the Raleigh 2030 Comprehensive Plan Update, the PLANWake Comprehensive Plan, and the Triangle Regional Model Generation developed and maintained by NC Capital Area Metropolitan Planning Organization - to inform recommendations. • As needed to complement other analysis, consult with the Human Resources Department, Budget and Management Services, Planning and Development Department, and other departments, organizations, and entities recommended by the City of Raleigh to understand changing land use patterns and impacts of the Future Land Use Map within developed areas of the City of Raleigh experiencing greater density and height and to anticipate pressures associated with annexation....
