The actual number of security positions may adjust up or down, as requirements may change, for offer purposes, the Vendor should assume the below number of employees per position will be utilized. • Twelve (12) Security Officers • Four (4) Security Sergeants • Five (5) SOC Operators I • One (1) SOC Operators II • Six (6) Uniformed Sworn Police Officers (Optional Positions) 1. The Vendor shall be able to furnish qualified Substitute personnel two (2) hours from the time of notification when emergency scheduling is required due to illness or unforeseen circumstances. 2. The Vendor shall report any building maintenance problems, such as lights out, door difficulties, roof /ceiling leaks, bathroom overflows, and electrical outages to the NCDOT Security Management and/or NCDOT Facility Maintenance Section. Problems that could result in building and property damage shall be reported immediately. 3. The Vendor shall be responsible for providing supervision of all its employees working under this contract. It is preferred that the assigned Sergeants be responsible for overseeing and managing the Vendor’s employees. 4. Any Vendor’s employee(s) who fails to comply by these or other rules established by the Contracting Agency in writing and provided to Security personnel shall be immediately removed from the job and replaced. The Vendor shall ensure that all its employees comply with the following: a) All Security personnel shall keep and leave work area clean and neat. b) Security personnel shall not leave assigned post until relieved by another Security personnel nor shall they have visitors on site. c) All Security personnel shall maintain a friendly customer service atmosphere while performing their assigned duties
