Specifications include, but are not limited to: A. Uniformed Security Watch Person: All watch persons shall use the cameras for assessing and patrolling the exterior areas afterhours and shall not leave the building until properly relieved. During shift turnover, the watch person being relived will conduct the following: relinquish building keys, communicate all incidents that occurred during their shift, newly established special orders, equipment issues, and any other unusual activities that occurred during their shift. The on-duty watch person shall report building emergencies such as, flooding, electrical, fires directly to the Security Operating Center (SOC) and/or NCDOT Facility Maintenance Section.; The watch person shall perform duties as set forth in the Vendor’s Standard Operating Procedures (SOP) manual and NCDOT Post Orders as instructed by the NCDOT Security Management. Duties may include monitoring employees and visitors entering and exiting the building, answering telephones, directing callers, directing first responders as needed, working closely with Police Officers, and other security duties as assigned in post orders or by oral assignment from the Supervisor or Security Management. After hours and weekends, the watch person shall contact the SOC and report they have assumed shift responsibilities, and every two hours afterwards for safety purposes.; B. Uniformed Security Officers: All Security Officers shall use the cameras for assessing and patrolling the exterior areas afterhours and shall not leave the building until properly relieved. During shift turnover, the officer being relived will conduct the following: relinquish building keys, communicate all incidents that occurred during their shift, newly established special orders, equipment issues, and any other unusual activities that occurred during their shift. The on-duty officer shall report building emergencies such as, flooding, electrical, fires directly to the Security Operating Center (SOC) and/or NCDOT Facility Maintenance Section. Officers will manually secure all building exterior access doors during a power outage, posting such signage on doors and removing signage once power is restored. Officers will raise and lower flags as instructed in the NCDOT Post Orders.; The officers shall possess basic knowledge and capabilities of Microsoft Office applications, as well as the Genetec surveillance, and access control platform for monitoring and verifying visitors/employees access into buildings. The officers are responsible for reporting camera and card-reader issues to their supervisor or NCDOT Security Staff members.; The Security Officers shall perform duties as set forth in the Vendor’s Standard Operating Procedures (SOP) manual and NCDOT Post Orders as instructed by the NCDOT Security Management. Other security duties may be assigned in post orders or by oral assignment from the Supervisor or Security Management. After hours and weekends, the Officer shall contact the SOC and report they have assumed shift responsibilities, and every two hours afterwards for safety purposes.; C. Uniformed Security Operating Center (SOC) Operators: This position is key to the day-to-day security operations and shall have a full understanding of security policies and procedures. SOC Operators shall remain in the SOC during their shift accept when inspecting and securing interior doors. Their primary focus is providing customer service, reviewing incidents captured by the surveillance system, issuing/making security credentials, monitoring building alarms, performing camera patrols, submitting service tickets, documenting shift turnover and post checks, responding to employee needs such as complaints, escorts, visitor process, and other security related matters, and other duties identified by Security Management.; During shift turnover, the SOC Operator will conduct the following: relinquish building keys, communicate all incidents that occurred during their shift, newly established special orders, equipment issues, and any other unusual activities that occurred during their shift. The on-duty SOC Operator shall report building emergencies such as, flooding, electrical, fires directly to the NCDOT Security Management and the Facility Maintenance Section. SOC Operators will manually secure all building exterior access doors during a power outage, posting such signage on doors and removing signage once power is restored. Officers will raise and lower flags as instructed in the NCDOT Post Orders.; The SOC Operators shall possess an intermediate to advanced knowledge and capabilities of Microsoft Office applications. The operator shall be able to receive a report, in person or telephonic, and clearly articulate in writing a step-by-step security event related to information received. Have strong understanding of the Genetec Security system and be able to navigate through the various features of the system.
