Specifications include, but are not limited to: Maintaining a safe transit environment is a top priority. The contractor will be expected to proactively engage with the community to assist the transit riding public, ensure appropriate transit conduct, prevent unauthorized access to City facilities, cooperate with law enforcement, and prevent damage to City property. The security/ambassador services sought in this RFP are designed to include coverage for transit facilities or assets limited to the public interior and exterior areas of the G. K. Butterfield Transportation Center. These include the public areas of the first and second floors, the adjacent hallway connecting City offices to the lobby, and the outside bus loading areas. The security/ambassador guard shall be required to provide continuous patrolling services of these public areas. Additional services include: 1. Providing customer service (e.g. providing directions, assisting customers, deescalating actual or potential disruptive behavior, serving as a visible source of information). 2. Active support of special situation plans and procedures during disruptive events (e.g. fire, workplace violence, civil disturbances).
