Specifications include, but are not limited to: 1. Create multiple Wake County distribution lists for multiple department needs.; 2. Provide the ability to send information to residents within targeted areas (i.e., provided area shapefiles, specific municipalities, zip codes, district limits, or census block census).; 3. Equip the County with the ability to build database with option for custom user profile and preferences.; 4. Generate a unique Sign-up Form: To enable Wake departments to create custom database signup.; 5. Ensure Wake County to maintain ownership of database with the ability to export the database for internal reporting, analysis and use.; 6. Providing database management and access control in the form of: i. The County having access to all database and lists; ii. Ability for County system administrators to control access to database (i.e. Parks only access park database), and; iii. Maintaining a record (or audit trail) of system user activities.; 7. Create a contact Multi-list that can have each resident on multiple Wake County distribution text lists.; 8. Construct a text flow management with automatic answers and options that consists of: i. Ability to assign flow management by list, campaign or topic and direct flow to any Wake County employee or department, as appropriate; ii. Ability for each department to manage their own user queue and one-on-one real time responses; iii. Surveys to collect real time customer input.
