The City of Raleigh is seeking a comprehensive, enterprise-level Risk, Safety & Incident Management System to improve incident tracking, monitoring, reporting, enhance safety operations, strengthen risk management practices, and ensure regulatory compliance 1. System Requirements • A centralized platform accessible via desktop, mobile phone, and tablet • User-friendly interface with role-based permissions • Configurable workflow and form templates • Cloud-based, secure infrastructure with data backup and disaster recovery • Compatibility with Single Sign-On (SSO) and integration with City systems (e.g., HR, payroll, TPA portals, email) • Dashboard and Reporting tools 2. Incident Management Features • Virtual incident reporting (employees, supervisors, third parties) • Real-time tracking of incidents and follow-up actions • Customizable forms for incident types, including: o Employee injuries and illnesses o General Liability o Auto Liability o Property Damage o Environmental Spills o Near misses and hazards • Automated alerts and notifications • Workflow routing for reviews, approvals, and corrective actions • Dashboards and analytics (customizable)
