Specifications include, but are not limited to: Requirements – Functional: The following are considered baseline requirements: User friendly registration system for both front desk staff and patrons through an online interface accessible on a variety of devices The ability to export data from the software system for the purpose of producing printed and web-based program brochures Point-of-sale system that provides for internal cash controls and allows for payment intake at multiple locations Responsive design – Smart phone/tablet style capabilities for viewing and registration on a variety of devices as well as compatibility with various internet browsers Training – User/Administrative training for a minimum of 10 employees. Requirements – Technical: The selected software must meet the following criteria: Content Management System – preference will be given to a mature, proven well-known CMS that supports multiple secure user accounts that enable specific view/report/add/edit permissions Software should be reliable, secure and robust, in accordance with industry standards and practices. The software must be cloud based (software as a service) platform Ability to integrate with other software solutions via an API or other methods that would allow the potential for CRM and Web Site interfaces Software will contain an accurate and complete audit trail that ensures efficient processing Software must be able to identify and itemize all fees; such as program, rental, transaction, and convenience fees. With the ability to provide total program costs to client Preference will be given to the solutions provider able to best integrate with the County’s financial software, Enterprise ERP. Software shall include the ability to implement different security access levels, and elevated admin privileges to appropriate staff. Launch Live Date – Targeted for Early Fall 2023
