1. Project Planning and Coordination: Collaborate with the Office of Community Safety, Police, Fire, Emergency Communications, and other relevant departments to refine the study approach, confirm available data sources, and establish a clear project timeline and communication plan. A shared governance structure or working group may be established to ensure alignment throughout the project. 2. Data Acquisition and Preparation: Access and prepare CFS and related public safety data for analysis. A minimum of three years of data shall be reviewed, with the study team expected to recommend inclusion of additional years if beneficial for identifying trends or enhancing analytical segmentation. Data may include CAD records, call types, disposition codes, response times, and outcomes. The consultant will ensure data quality, consistency, and alignment across agencies, and will document any data limitations or systemic issues that impact analysis. 3. Call Analysis: Analyze call characteristics by type, frequency, outcome, time of day, and geography. Identify calls involving behavioral health, quality-of-life, and other non-criminal or non-violent concerns. Estimate resource impacts for such calls and assess how they are currently managed within the City’s response system. Where possible, evaluate duplication effort or inefficiencies and identify opportunities for improved triage or response. 4. Operational and Service Gap Assessment: Evaluate alignment between call types and responder assignments. Identify gaps or mismatches where current response models may not provide the most appropriate or effective service. Consider responder roles, dispatch protocols, and systemic limitations. The analysis should include a review of current workflows, policies, and interagency coordination efforts that may contribute to inefficiencies or missed opportunities for alternate interventions. 5. Needs Determination and Feasibility: Determine whether the data indicates a need for supplemental response models. Assess the feasibility of implementing such models within Fayetteville’s existing staffing, infrastructure, and interagency coordination systems. This includes reviewing relevant city ordinances, state laws, liability considerations, and labor agreements. 6. Response Model Development: Develop tailored, evidence-informed response model options based on study findings. Recommendations should define responder composition, deployment criteria, and integration strategies. Where appropriate, identify scalable pilot structures or phased implementation approaches. Each model should include a basic operational budget, resource requirements, and performance expectations. 7. Stakeholder and Public Engagement: Facilitate input from internal departments, nonprofit partners, service providers, and the public. Engagement may include listening sessions, surveys, or focus groups. Analyze stakeholder input and incorporate findings into the overall study. 8. Recommendations and Implementation Guidance: Provide strategic recommendations for enhancing or supplementing Fayetteville’s emergency response system. Include guidance for piloting new models, operational requirements, and considerations for training, evaluation, and scaling. A change management approach should also be outlined, including risk mitigation and opportunities to build internal and external support for new models. 9. Final Report and Presentations: Produce a comprehensive report summarizing methods, findings, stakeholder input, and recommendations. Include an implementation roadmap that outlines key steps, resource needs, and performance metrics. Present key results to City leadership and stakeholders in up to two formal presentations. Also, provide the City with editable versions of presentation materials and any data dashboards or visuals created during the engagement.
