The Vendor shall provide a comprehensive suite of online tutoring services, supporting both Full‑Service and Blended-Service models. The platform must provide a seamless, unified experience across all tutoring models and user types. A single administrative interface must support shared access, cross-provider scheduling, and integrated reporting. The Full‑Service Model must include: • Live Tutoring Sessions: On-demand or scheduled one-on-one sessions featuring real-time chat, optional audio/video, collaborative whiteboard tools, file sharing, and tutor feedback notes. • Asynchronous Question Support: A structured workflow for students to submit questions and receive written responses. The College prefers a 24-hour turnaround for 90% of submissions; however, vendors may propose response windows of up to 48 hours, with options to prioritize urgent submissions. • Asynchronous Essay Review: Submission-based writing support that includes structured feedback on thesis clarity, organization, grammar, and academic tone. Tutors must guide students in revision without directly editing or rewriting content. • Group Study Support: The platform must enable group study sessions through built-in tools or integrations (e.g., Zoom, Teams, LMS rooms). Group sessions may be peer-led, tutor-facilitated, or faculty-guided. • Queue Management and Session Limits: Tools must be available to manage student wait queues, session limits, tutor availability, and optional preferences for subject or tutor assignment. • Accessibility and Coverage: Tutoring and writing lab services should be available for as many hours per day as possible to accommodate diverse student schedules and time zones. The College prefers 24/7 access, with reasonable accommodations for holidays...
