The selected vendor will serve as the designated insurance broker of record for CCCC’s Optional Benefits Program. The vendor must be licensed to provide brokerage services in North Carolina and operate independently, with no affiliation to insurance companies, third-party administrators, or provider networks. The College is seeking a new partner for our Optional Benefits Program. We are looking to negotiate better benefits coverage with a reduced cost barrier for our employees. Our goal is to partner with a benefits broker that can provide excellent analysis, recommendations, reporting and administrative guidance to our HR and payroll team. Excellent customer service is critical. Timely responses to inquiries and/or troubleshooting is key. We currently have multiple carriers in our optional benefits suite and would like to consolidate the carriers to streamline benefits administration processes and streamline employee enrollment processes. To streamline our monthly billing processes, a broker that can provide consolidated billing processes and accurate invoicing is desired. Our preferred partner would provide high-quality, versatile communications materials for employees. This includes a user-friendly self-service portal for employees of varied computer skills and communication resources both during and outside of open enrollment. A vendor that can support automated electronic employee communication plans is preferred. We are looking for our Benefits Broker to present vendors who can provide an interface for electronic benefits administration access for HR & Payroll staff. The vendor must be capable of accepting both new enrollment and enrollment change data electronically both during open enrollment and throughout the benefit plan year (monthly). Employee self-service portal for online benefit enrollment/change data is required. Mobile friendly platform capabilities are preferred. Easily accessible telephone support for employees as needed to complete enrollment and/or inquiries. The Benefits Broker must be able to collaborate with our IT/HR team as needed for enrollment portal troubleshooting and system improvements. Electronic data feed between the benefits portal and our ERP system are strongly preferred.
