HP SOFTWARE TECHNICAL UNLIMITED SUPPORT FOR HP OV NNM 250 6.4 FOR WINDOWS LTU (J5322BA) - TO INCLUDE SW TECHNICAL SUPPORT, SW ELECTRONIC SUPPORT, STD OFFICE HRS STD OFFICE DAYS AND 2 HR REMOTE RESPONSE. HP SOFTWARE UPDATES SERVICE FOR HP OV NNM 250 6.4 FOR WINDOWS LTU (J5322BA) - TO INCLUDE LICENSE TO USE & SW UPDATES, HP RECOMMENDED SW UPD MEDIA AND HP RECOMMENDED DOC UPD MEDIA. DESTINATION PREPAID AND ALLOWED CURRENT HP SERVICE AGREEMENT ID #1032 0920 3197 COVERAGE FROM 11/19/06 TO 11/18/07 WITH OPTION FOR TWO ADDITIONAL ONE YEAR TERMS UPON MUTUAL AGREEMENT AND AVAILABLE APPROPRIATION. PLEASE CONTACT BOB NIDA, METRONET SERVICES WITH ALL questions RELATED TO THE specification 614-645-5799 No additional specifications were given.