Specifications include, but are not limited to: Wake County anticipates that the successful Provider shall have the ability to meet or exceed the following service level specifications: 1. Selected provider will transport Medicaid passengers over the weight of 400lbs to approved Medicaid Medical appointments. 2. Services will be available Monday-Saturday between 6am-6pm, including all holidays. Holidays historically reflecting reduced service are as follows: Martin Luther King, Jr. Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, the Friday following Thanksgiving Day, and Christmas Eve Day. Holidays with no service provided are Thanksgiving Day, Christmas Day, and New Year’s Day, and Independence Day. 3. The Provider shall provide a dedicated telephone number for dispatching during service hours. 4. Service area includes Wake County and surrounding Counties. 5. Must be able to provide a ride confirmation to GoWake Access within thirty (30) minutes of receiving transportation request. 6. Vehicles will offer curb-to-curb services. In instances where riders cannot walk out to the curb but can walk as far as the driveway, driver will pull into the driveway to pick them up. Instances where rider is disabled, driver will, if necessary, help disabled riders negotiate their exit from their dwelling by taking such actions as holding open a door, stepping a short way inside the dwelling to help with a wheelchair, or carrying a small package or handbag.
