With respect to license and theft hearings, CCS currently utilizes an Administrative Hearings Solution (AHS) that is built on the VERIFI SaaS platform proprietary to Vanguard Direct, Inc. This SaaS platform significantly reduces the need to interface directly with legacy mainframe applications including the Liability Insurance Tracking and Enforcement System (LITES), Motor Vehicle Inspection and Law Enforcement System (MILES) /Vehicle Information Database (VID), State Automated Drivers License System (SADLS), and State Titling and Registration System (STARS). NCDMV seeks to expand and enhance AHS to build a consolidated administrative hearing management solution that will centralize the administrative hearing process and increase the efficiency of operations. The Solution must integrate with AHS to improve the following functions: 1. Recording Violations: automation will expedite the creation and recording of violation notices and the generation of correspondence to be sent to the customer. 2. Collecting Payments: automation will expedite the process of collecting, refunding, and recording payments and providing customers with written confirmation of receipt of payment. 3. Scheduling Hearings: automation will simplify the process of scheduling hearings and sending appointment reminders to staff and customers. 4. Generating Correspondence: automation will expedite the process of generating and sending correspondence to customers. 5. Capturing Hearing Outcomes: staff will have enhanced functionalities for organizing hearing notes and documents. Upon the conclusion of a hearing, decision codes and supporting documentation will automatically be shared with the relevant parties and the applicable forms/correspondence will be generated automatically and distributed.
