1. Scope The Contractor shall provide complete, effective, and efficient janitorial services. This includes all reasonable and necessary labor, supervision, materials, equipment, and supplies to ensure contracted areas are clean, hygienic, and adequately stocked. At a minimum, your proposal must address the questions below: • Indicate each staff member’s and sub-consultant’s assignments and responsibilities. • Describe how the organizational structure will ensure orderly communications, distribution of information, effective coordination of activities, and accountability. • Bidders must describe how they verify that staff adequately perform the services described by this RFP. Also, include who within your company inspects, approves, and verifies delivery of service(s), and how corrective actions with staff are implemented • Bidders must describe a plan for overall customer security (i.e., employee background checks, etc.), as well as define a specific plan for key control and Vendor access to FTCC location(s) • Explain the type of training that is provided to the employees before placing them on the job assignment • Provide any ongoing training that your company provides to employees (i.e. weekly, quarterly, semi-annual training, attendance to seminars, certifications held, etc..) • Describe your plan to provide the services due to unforeseen circumstances(i.e. staff no show, equipment failure, etc.). Note: If any standard janitorial duties are not explicitly mentioned, they are still considered part of the servicesrequired. 2. Health & Safety Requirements a) Bloodborne Pathogens • All Contractor employees must be trained in proper procedures for handling bloodborne pathogens. • Training must comply with OSHA requirements and the North Carolina Administrative Code – 13NCAC7C.0101 (a) (96) when applicable. 3. Non-Performance of Work a) Complaint Response • The Contractor or a responsible management official must respond to Forsyth Technical Community College within four (4) hours of being contacted, during normal business hours. • All complaints—major or minor—must be investigated on the same working day. b) Preferred Communication • It is preferred that the Contractor have a web-based work order system or, at a minimum, an actively monitored email account. c) Escalation • If a complaint cannot be resolved on the same day, is deemed unreasonable, or is outside the Contractor’s control, it must be reported to the Contract Manager immediately. • If unresolved issues are valid and not corrected, the College may obtain services elsewhere without prior notice. Costs will be charged to the Contractor. • The College may terminate the contract with five (5) days written notice via certified mail. Remaining payments may be held for up to 60 days to assess costs and damages. The Contractor is liable for excess costs for up to 12 months or the contract term, whichever is shorter.
