Disaster Case Management involves a partnership between a disaster case manager and a disaster survivor (“client”) that provides the client with a single point of contact to facilitate access to a broad range of resources, and includes assessment of the client’s disaster-caused unmet needs, development of a goal-oriented individual recovery plan that outlines the steps necessary to achieve recovery, organization and coordination of information on available resources that match the disaster-caused unmet needs, monitoring of progress toward reaching the recovery plan goals, and when necessary, client advocacy throughout the period of performance. If cases remain incomplete, handoff to other organizations at the conclusion of the period of performance per the direction of NCEM.
