Deliver comprehensive primary care, mental health, and pharmacy services, ensuring students have access to treatment for acute and chronic medical conditions, immunizations, health screenings, and counseling support. Provide crisis intervention, psychiatric care, and case management to support students with urgent mental health concerns and ongoing care needs. Ensure that licensed and credentialed healthcare professionals are on-site during standard operating hours and offer 24/7 crisis support through on-call services or telehealth solutions. Securely manage all medical, mental health, and pharmacy records in compliance with FERPA, HIPAA, and other relevant regulations, ensuring student confidentiality and data security. Maintain appropriate accreditation (e.g., AAAHC) to demonstrate commitment to high standards of care. Retain qualified existing health services personnel where possible to maintain continuity of care and student trust in campus health services. Implement health and wellness education initiatives, including substance abuse prevention, nutrition counseling, sexual health education, and stress management programs. Foster partnerships with campus departments and community healthcare providers to ensure seamless coordination of care, including specialty referrals and hospitalization support. Monitor and report key performance indicators (KPIs) such as appointment wait times, utilization rates, patient satisfaction, and health outcomes to assess service effectiveness and inform continuous improvement. Expanded services to include massage therapy and bodywork, psychiatric services, and overall increased access to behavioral health services, student health services, pharmacy services, and health education 24/7 virtual telehealth/telemedicine care for students (billed to their insurance/ SHIP) during after hours, weekends, holidays, and unexpected closures A commitment to high standards of culturally-sensitive care
