Specifications include, but are not limited to: 1.3.1 Business Requirements, Analysis, and Planning: Provide business analysis and project management to collect application specific requirements, define, sequence, and estimate duration of activities, identify risks, and plan communications management with identified stakeholders.; 1.3.2 Implementation: Provide individualized support to system administrators during the initial setup of the software, including setup of customizable features and settings, creation of groups and roles, and integrations with other systems.; 1.3.3 Integration with Other Systems: Integration with industry standard Identity Providers and enterprise applications currently used in Child Welfare.; 1.3.4 End-User Training and Documentation: Provide the guidance needed to utilize all system features, including development and management training resources for document authors, reviewers, and approvers, as well as training resources for searching and viewing documents in the online repository.; 1.3.5 Ancillary Services and Support: Includes the services necessary and/or recommended for the successful implementation and upkeep, including but not limited to additional training and ongoing technical support. ; Case level management for one or more children within the same case; Workflows (Routing, Notifications, Escalations) – refer to Appendix A and B; Integration with Enterprise Document Management Systems; Integration with ERP solutions for payment information submittal and staffing; Integration with GIS solutions for service delivery optimization; Integration with Vital Records systems; Integration with other Health & Human Service departments; Customizable APIs for import and export case information and documents; Communications (electronic, paper, API with other systems); Security that meets federal, state and local compliance (e.g. HIPAA, FERPA, 42CFR, NCGS122C); Single Sign-On capabilities (e.g. SAML, LDAP); Reporting; Integrate with or export to data visualization software; Dashboard/Snapshot of cases in the system, key performance indicators, individual staff dashboards, and To-Do lists; Complete data access for future extensibility and data import/export with other systems (municipalities, county, state, federal); Accessibility for staff in the field; Mobile device UI/UX functionality and accessibility; Microsoft operating system environment preferred
