Role of the Career Center Operator The WIOA places greater emphasis on local resource coordination to better meet the needs of jobseekers, workers, and businesses. This includes supporting the development of partnerships and strategies necessary for career centers and the workforce system at large to provide job seekers, workers, and businesses with high-quality career, training and follow-up services. Therefore, under WIOA and the local Memorandum of Agreement (MOA), the Career Centers are required to partner with the identified partner programs to promote the coordination of services on behalf of job seekers and businesses. The NCWorks Career Center Operator will serve a key role in supporting the coordination of these services to promote an effective, customer focused workforce system with a focus on continuous improvement. In coordination with the designated Center Manager, the NCWorks Career Center Operator will serve the DWDB and workforce system to coordinate service delivery leading to enhance services, customer satisfaction and program performance, while integrating workforce partner programs. Staff must follow procedures to safeguard customer personal identifiable information. The designated Operator will also assist in meeting and maintaining Center Certification requirements and goals, ensure that the facility, services and partners are correspondingly branded as part of the NCWorks system, monthly reporting of center traffic and activities, implementing DWDB standards/policies, outreach, staff training, and ensuring the North Carolina model of Integrated Service Delivery is being implemented. This project requires staff with management experience, excellent customer service skills, and the ability to facilitate system coordination
