1. Platform & Cloud Requirements Preference for a hybrid cloud security platform with a centralized management interface. System should not require NVRs/DVRs for operation. Must be easy to navigate and manage under a single pane of glass. 2. Support & Updates 24/7 technical support via call, email, and chat at no additional cost, including weekends and holidays. Automatic firmware and software updates included. New features and enhancements should be added at no additional cost. 3. Integration & Scalability Native integration with security cameras for a comprehensive response to threats. Ability to easily scale across multiple sites and buildings. 4. Cost & Warranty Predictable costs with no hidden maintenance or server replacement fees. 10-year warranty on all access control hardware. 5. Security & Compliance Data must be fully encrypted in transit and at rest (TLS v1.2 and AES encryption). Must support Single Sign-On (SSO) and Multi-Factor Authentication (MFA). System must be SOC 2 and NDAA compliant. No inbound connections to devices should be required. 6. Access Control & Door Management Ability to connect all doors in one central platform. No hardware limitations for adding doors Support for wireless locks and privacy mode (ability to restrict access from the outside). Apple Wallet integration for unlocking doors via iPhone or Apple Watch. Role-Based Access Control (RBAC) with unlimited roles and permissions. Bulk credential import/export via CSV. Minimum one-year log retention for access events.
