Specifications include, but are not limited to: Appalachian State University (AppState) requires a vendor to provide Inbound Student Account Call Center Services. AppState is a multi-campus institution with more than 20,000 students. AppState’s current Enterprise Resource Planning (ERP) system is Ellucian Banner. This RFP is for a call center to answer high level student account questions from prospective and current students, authorized users (parents), faculty and staff member during two high call volume times. Estimated timeframes needed are: Fall Billing Approximately July 10 - August 25. Spring Billing Approximately Week after Thanksgiving - January 15th (excluding Holiday Breaks) Estimated Daily Call Volumes range between 30-200 depending on the day. We can give some guidance in advance on which days a higher volume would be expected. Total estimated calls 4000-8000 per activation.
