• A cloud-based or on-premise or hybrid cloud/on-prem solution for CAD • Increased functionality for all users • Reduce standalone systems • Enhanced Automated Vehicle Location (AVL) and dynamic routing based on closest unit for all disciplines • Turn by turn navigation organic in the product • Increased GIS layer capabilities with user control to add/remove layers or details • Providing easy to access information throughout the system • Modern industry standard technology infrastructure • Ability to input real-time information from mobile devices • Ability to create ad hoc reports within CAD • Ability to utilize wearables, cell phones and tablets • Multifactor authentication capabilities • Meeting or exceeding Criminal Justice Information Systems (CJIS) security standards • Ability to seamlessly work on one platform, versus separate disparate databases • All work to be performed by the software provider(s) • CAD system includes and provides APIs to integrate new applications, additional platforms and various software systems • CAD system must integrate with Records Management System (RMS) systems • Ability to collaborate with CAD in other jurisdictions, counties and other CAD vendors • Detail of cybersecurity policies • Provide responsive 24/7 customer service • Knowledge of North Carolina State Bureau of Investigation requirements • Artificial intelligence (AI) and machine learning (ML) for call analysis and prediction • Citizen self-reporting and communication tools • Multi-agency and interoperable
