A. CUSTOMER SERVICE REQUIREMENTS The vendor shall assign one representative responsible for Cumberland County Public Library (CCPL hereafter) account. The vendor shall provide a form for reporting complaints and acknowledge all complaints or concerns within three working days. The vendor shall accept collect telephone calls or provide a toll-free number. Telephone contacts from CCPL must be responded to within 1-2 days. E-mail or web contacts from CCPL must be responded to within one day. Mail contacts must be responded to within one week. B. TASKS Provide bibliographic records that meet the standards outlined by the Program for Cooperative Cataloging (PCC) for materials including, but not limited to, the following formats. Please provide an estimate of the number of records currently available that meet PCC standards for each of the groups listed below: a. Print (monograph and serial) b. Audiobooks (CD, CD MP3 and Playaway) c. Video (DVDs and Blu-rays) d. Playaway Tablets & Launchpads e. Spanish language materials in the above formats Provide a cataloging interface with: a. The ability to create, edit, copy, and validate bibliographic records in the MARC 21 format. b. The ability to export and download batches of bibliographic records as .mrc files. c. The ability to search for pre-existing bibliographic records and to easily sort and filter the results based on local cataloging standards. d. The ability to expand searches through Z39.50 e. The ability for users to create macros that add, remove, and convert data for frequently used fields and formats. These should be customizable beyond first set-up to accommodate for future changes in local and consortium standards...
