Specifications include, but are not limited to: In order to achieve the goals of SCC’s Bookstore program, the Vendor shall adopt the following objectives in managing the Bookstore: 1. To provide the SCC community with a full range of merchandise and services through outstanding customer service expected from a quality academic Bookstore. 2. To have sufficient quantities of textbooks and related supplies and materials, as required or recommended by the faculty for academic courses available for purchase by students at the specific times the items are needed. 3. To ensure that the specific requested editions of texts are available for sale. 4. To minimize out-of-stock situations on textbooks. 5. To provide a wide selection of current trade, academic, and technical literature in support of required material for the academic disciplines of SCC. 6. Enhance SCC’s strategic goal to improve college marketing/branding efforts through the sale of emblematic apparel and memorabilia and other items that promote college identification and school spirit. Vendor is also to offer a significant selection of “soft goods” such as office supplies, personal care items, and other miscellaneous items. 7. To provide a student friendly complete online bookstore service. 8. To provide timely response to customers requiring special order literature and other such materials. 9. To provide textbooks and academic materials in accordance with your current Textbook Pricing Policy. 10. To provide other quality merchandise to the college community under pricing policies that are both fair and competitive for like or similar quality, as compared to other college’s bookstores and also with retail establishments in the surrounding area. 11. To keep apprised of new merchandise of interest to the SCC community. 12. To provide for efficient customer traffic flow during rush periods and minimize time spent by customers in waiting lines. 13. To meet the needs of disabled persons. ADA requirements shall be adhered to in all aspects of the management and operation of the Bookstore. 14. To become involved in the academic, cultural, and social environment of SCC, taking advantage of opportunities to offer special merchandise and other assistance based upon SCC’s ongoing and unique activities. 15. Provide a student-friendly textbook buyback program, provide effective integration with financial aid, and provide an online bookstore service. 16. Provide for a smooth and employee-friendly transition between current operations to new operation.
